Mount Hope High School, Oak hill, West Virginia (WV)

We have been in contact with hundreds of school districts throughout the United States assessing their capacity to fulfill transcript requests during mandated school closures.  Many of the school districts, even those that are under mandatory closure are maintaining some level of capacity to fulfill requests for records.   In some cases, the school districts are enabling their staff to work remotely.  Other schools are completely shut down and will not process records requests until school districts re-open.  In this last case, you can expect your records request to be processed 7-10 days after the school district re-opens. 

FAQ for Requesters

Should I make a request now, or should I wait until the district opens?
We recommend you place your request now. Schools always process request in the order they are received so getting your order in now means it will be processed before those submitted later. Many schools are setting up ways for their administrative staff to process requests even during school closures so while they make take longer to process, many will still get processed before schools re-open. 

Will I receive a refund if my order is not processed in 30 days?
Refunds will be provided for requests that are not processed within 10-days of a school district re-opening.  You are required to notify us prior to the 10-day period so we can contact the district.  We will be maintaining a full staff and focusing our efforts in getting every request processed.   Given the unprecedented events caused by the COVID 19 pandemic and related school closures, please expect delays. 
We anticipate that educational institutions and employers will understand delays during this time when the United States is cooperating and operating in the spirit of community. 

How do I get updates on school closure and reopening dates?
Since this information is constantly being updated, we recommend you visit your school district's website for announcements on closures and reopening dates.   

FAQ For Registrars

How can I connect our school with NeedMyTranscript ordering and fulfillment network?
While the process is easy to set up and there is no cost to the district, we do require a conference call to validate your requirements.
Please send an email to solutions@needmytranscript.com and you will be contacted on the same business day. 

This is a secure online service that is being made available to you by NeedMyTranscript.com, a Charlotte, NC based company that specializes in secure document management for the Education marketplace. Our online service automates the process of requesting student records and authorizing the High School or District to release those records to agencies, educational institutions, employers or persons that you specify.

Our primary goal is to make the process of requesting a student record easy, secure and protective of student's privacy rights. We have received and serviced requests from all 50 states, covering more than 18,000 individual high schools. Fast, Secure, Private. Let yours be the next one!

You are not required to use this service. If you prefer to contact the high school or district directly to request your transcript, please do not complete our online form.

For more information about Student Privacy, click here: FERPA

For more information about our privacy policy, click here: Privacy Policy

Please read our Terms of Service and Refund Policy before placing your order: Terms of Service

The security of our customers’ data is of paramount importance to NeedMyTranscript. That is why when NeedMyTranscript recently became aware of a specific vulnerability in the security of some of our files, we fixed that vulnerability within hours, ordered a security scan by our host provider to confirm that no malware was installed, and hired an experienced cybersecurity firm to investigate and assist with security. We have also performed follow-up fixes to enhance the security of your data. Fortunately, to date no malware has been found. We also do not believe that any customer information was accessed by someone intending to commit identity theft, although our investigation continues. We look forward to implementing appropriate recommendations from the cybersecurity firm and continuing to provide efficient service to our customers.

Please be assured that, as part of our ongoing efforts to protect our customers’ information, NeedMyTranscript does not store customer high school transcripts, credit card numbers or full social security numbers on our website. We also use a third party payment system so your credit card information is not processed, stored nor viewable on our site. Although we don’t believe that you are at risk of harm as a result of this vulnerability, we still recommend that all of our customers use good judgment in not responding to emails or other inquiries by those posing as a financial institution or other entities seeking your personal information. If you have any reason to believe your information on our site has been improperly accessed and used by a third party, please contact us via email at privacy@needmytranscript.com as soon as possible.

We apologize for any inconvenience this may cause and hope this information is useful to you. We thank you for your business.

If you are a "Requester" and have questions, or need assistance, please email us at: support@needmytranscript.com

Please remember you are not required to use this service. If you prefer to contact the high school or district directly to request your transcript, please do not complete our online form.

For more information about Student Privacy, click here: FERPA

For more information about our privacy policy, click here: Privacy Policy

Please read our Terms of Service and Refund Policy before placing your order: Terms of Service

If you are a records administrator from an educational institution, and would like to learn more about our services, please email us at: solutions@needmytranscript.com.

We will send you a link to a live demonstration of our Student Records Request Tracking System and Dashboard.

You order an aspect of your student record online, sign an online release authorizing your high school to release your records to your designated recipients, and pay document handling and shipping fees online. We do the rest!

We will submit the request to the transcript center that has your record, handle all shipping fees and handling procedures required to ensure your student record is delivered in an expedited manner.

Read our Terms of Service

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the NeedMyTranscript.com website. As you request your transcript, we are required to collect the following personal information:

• Name
• Address
• Email address
• Phone number
• Date of Birth
• Depending out the requirements of specific high school records offices, we may be required to collect the last 4 digits of your SSN
• Depending out the requirements of specific high school records offices, we may be required to collect a copy of your state issued ID

On some pages, you can submit information about other institutions. For example, if you request a transcript and want it sent directly to the institution, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

• Institution Name
• Address

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order or to the extent you authorize us to share it based on your “Opt In” election to do so.

We use return email addresses to answer the email we receive and to send you the link to your completed form. Such addresses are not used for any other purpose and are not shared with outside parties.

Information you submit on our website will not be used for this purpose unless you select “Yes” to the option to share information with Universities, Colleges and Other Education Institutions. You may also select “Yes” to the question, “Would you like for your High School or District to use your information to update the Alumni Database? If you select “yes”, to either of the Opt In options, the following information may be shared:

• Name
• Address
• Email
• DOB
• Educational Institutions

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. These steps include a secure socket layer (SSL) that is utilized for all communication between the customer browser and the hosted application, having customers pay via PayPal so that credit card information is not accepted or stored on this site, and IP Limiting. These measures are designed to protect such personal information from an unauthorized person when you are using this Site. Unfortunately data, including e-mail and electronic communications, submitted over the Internet is subject to the risk of being accessed by unauthorized third parties. No security system is fail-safe and we unfortunately cannot guarantee the information you provide will never be obtained by unauthorized persons. By using this website, you acknowledge and accept this risk. There are some steps you can take that may help protect your own personal information. For example: (a) do not share your ID or password with anyone; (b) change your password regularly; (c) remember to sign off once you have submitted an application for a service online, or completed a secure online session; and (d) only provide your access ID when your browser indicates an encrypted connection, such as Secure Socket Layer (SSL), directly to the Site or to another site you have investigated and fully trust.

As between you and NeedMyTranscript, any information or material submitted to NeedMyTranscript in connection with this Site is provided on a non-confidential and non-proprietary basis. By submitting information and material through this Site, you authorize NeedMyTranscript the right to use that information

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1888-446-6586 or send us an email at support@needmytranscript.com

• 1. You are using this service on a voluntary basis. The service is designed to expedite the process of requesting and authorizing your high school or district to release an aspect of your student record (transcript, immunization record, grad verification) to a designated person, institution or agency. If you prefer to work directly with the high school or district to request your transcript, please do not use this service to submit a request.
• 2. If you use this service, you will receive an email confirming your order. You can reply to the confirmation or contact us with questions anytime at support@needmytranscript.com to follow up on your request. Requests for follow up and order tracking can be made 7 business days after you have submitted your request by emailing us at support@needmytranscript.com.
• 3. We do not use your personal information for any reason other than those required to fulfill your request. Please see our Privacy Policy for details.
• 4. We are responsible for submitting your signed request to the high school or district within 24 hours receipt of your online order. Unless otherwise specified, we use the Unites States Postal Service (USPS) for all mailings. Typically, the delivery time for Standard mail is 2-4 business days. We are not responsible for any delays experienced by the USPS.
• 5. We are responsible for submitting your signed request and applicable documents fees to the correct transcript processing location (high school or district). We are not responsible for any delays in fulfilling your order once the high school or district has received your signed request and payment from us. Typically, a high school or district will fulfill transcript requests within 5-20 business days of receipt. The high school or district may experience unusual delays in fulfilling your order for the following reasons.
  • a) Planned and Unplanned School Closures
  • b) Seasonal High Volume
  • c) Limited Office Hours
  • d) Limited Staffing
  • e) Lost, Damaged or Misplaced Records
• 6. We are responsible for submitting a request that complies with the High School or District generally accepted practices and fees for accepting requests for student records. If the school refuses to accept your signed request for any reason not specified in section 5 (a) – 5 (g) below, we will refund you the full amount of your fees minus a $1 cancellation processing fee. Refunds do not apply if any of the following conditions exist with your request:
  • a) The school or district is not able to locate your student record.
  • b) The school or district no longer has copies of your student record.
  • c) You provided false, invalid or inaccurate information on your request form.
  • d) You did not respond to school or district requests for additional information about your request.
  • e) You are not able to meet the identity verification requirements of the school or district.
  • f) You have outstanding obligations to the school that block you from receiving services.
  • g) You did not attend the high school that you selected on our website.

Refund Policy

Customer Satisfaction is our top priority. If you have any questions, concerns or would like to request a refund please contact us at support@needmytranscript.com.

Please note there is a $1 cancellation processing fee for all refunds.

Also, we do not refund any school documents fees that have already been submitted to the High School or School District.

NeedMyTranscript does not handle GEDs. If you need to request your GED please click on the link below and you will be redirected to the GED Testing Services website. Please contact them directly for any questions or concerns.

https://ged.com/life_after_ged